Delivery

Free shipping on orders over $99*

If you spend $99 or more, you’ll receive free standard post.*

*Free shipping does not apply to bulky items (10kg+) or if a coupon reduces the order value under $99.

Charges

  • $4.99 shipping for orders $99 and under
  • Free shipping for orders over $99
  • $59.99 shipping for orders containing a bulky item
  • Free Click & Collect for all in-stock orders
  • Hand Delivery $29, available on all Bikes in Auckland & Christchurch*

Order Processing

Online orders will be processed and shipped within one business day after order placement.

Delivery & Times

Delivery Address

Please try to provide a postal address where you will be located during the day or the parcel can be left safely.

Delivery Times

  • Satchels + Small Boxes Nationwide 1-3 business days*
  • Large Boxes Nationwide 3-5 business days*
  • Rural Deliveries 3-4 business days on top of the above ETA^

*Delivery times are only a guide and actual delivery times may vary.

*Standard Delivery times do not apply in the lead up to Christmas. Read our Christmas delivery FAQ for more information.

^Rural Deliveries items may be handed to a third party courier for delivery.

Order Tracking

An automatic tracking email is sent once your order is in transit. If you have not received your tracking email and it has been two business days since it was placed, please contact our customer service team on help@99bikes.co.nz.

International Shipping

We currently do not offer shipping outside of New Zealand.

Other Options

99 Bikes Hand Delivery

Choose Hand Delivery at checkout and your bike will be delivered straight to your door by a 99 Bikes team member. Learn more.

Click & Collect

Shop online and pick-up in-store. Click & collection is only available for products already in-stock at your local store. Learn more.

Large Goods

Bulky Items

Items that exceed 10kg in weight or 20kg in cubic weight will attract a bulky shipping charge. This will generally include but is not limited to bikes and some large car racks.

Bikes 

Due to supplier restrictions, we are unable to ship a number of bike brands directly to customers. Brands that can be shipped direct to customers include Cube (ex. E-Bikes), GT, Mongoose & Pedal Bikes. All Bikes shipped to customers will arrive boxed after being pre-assembled and safety checked in-store, then re-boxed, so may arrive in packaging with different branding or labels than original.  All bikes can be purchased via Click & Collect when in stock at selected stores and will be both assembled and safety checked by our qualified mechanics prior to collection in-store.

Restrictions

Due to legislation, some items cannot be transported through our delivery provider and are only available via Click & Collect as they are considered to be dangerous goods. This may include but is not limited to:

  • Batteries not installed in a device
  • Highly flammable liquids
  • Aerosols
  • Butane
  • Blades
  • First aid kits
  • Matches
  • Other dangerous articles