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Find answers to your questions
- Submit a Warranty Claim
- General Warranty and Product Fault Information
- Pedal Bikes Warranty Information
- Perfect Ride Guarantee
- What is new condition and packaging for returns and exchanges?
- Does 99 Bikes offer store credit for refunds or exchanges?
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Online Returns Terms
- Returns & Exchanges
- Warranties, Returns & Exchanges
Do you ship bikes?
We now offer New Zealand wide shipping on a range of bikes across most brands. Please note that assembly is required upon delivery of your bike. We always highly recommend that assembly is undertaken by a trained bicycle mechanic, for safety.
Nationally shipped bike delivery orders have an estimated delivery timeframe of 1-2 weeks. Please note, if you order other items with your bike, these will be delivered separately.
Please find a list of bikes that we can ship here https://www.99bikes.com.au/bikes/national-shipped-bikes
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