99bikes.co.nz

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Recalls

GT LaBomba Bicycles and Framesets Model Year 2019-23 Recall
Marin CH52 Bottom Bracket Recall
Yakima HangOver 4 & HangOver 6 Recall

Terms & Policies

Multibuy Tubes Offer
Super Weekend Sale - 19th-22nd March 2026
Pedal Group - Pedal Heist 2026 Competition T&Cs
Best Price Guarantee
Club 99

Info & Updates

I've noticed an error on a product page. How do I report this?
Customer Service Details

My Account

Creating an online account
Where can I view all of my purchases?
I haven't received my Club 99 card in the mail yet, when can I expect this?
Club 99 Lifetime Membership
I joined Club 99 in-store. How do I shop online?

Services

Can I hire a bike at my local store?
Can I drop my bike off for a same day service?
Workshop & Servicing
Bike tyre and tube recycling

Product Information

Kid's Bike Buying Guide
Where can I find my bike's user manual?

Orders

Is this Product in stock?
How long does your sale last?
Online Orders FAQ
Pre-Orders

Returns, Refunds & Warranties

Submit a Warranty Claim
General Warranty and Product Fault Information
Pedal Bikes Warranty Information
Perfect Ride Guarantee
What is new condition and packaging for returns and exchanges?

Delivery & Collection

Order and Delivery Issues
The item I bought is damaged/faulty, how can I resolve this?
Order Tracking
What is a split order?
Cancelling and Making Changes to a Click & Collect

Frequently Asked Questions

Find Answers To All Your Questions

Orders

Shipping & Delivery

Refund & Exchange

Payments & Finance

Club 99

Gift Cards

Safety & Assembly

Account & Support

Can I order a bike for home delivery?

Ys you can for most bike! But due to supplier restrictions, a small selection of bikes cannot be delivered directly. Check the 'Shipping Details' tab on the product page for eligibility. Alternatively, you can use Click & Collect to have your bike sent to a store for collection.

Where can I find my tracking number?

Once your order is dispatched, you will receive an automatic tracking email. If you haven’t received this within two business days, please contact customer service.

What is a split order?

If items in your order are located in different stores or warehouses, they may be shipped separately. You will be notified if this occurs.

How long does delivery take?

Delivery times typically range from 1–10 business days depending on your location and item size.

Do I have to sign for my delivery?

Yes, deliveries require a signature to ensure safe receipt. You may be able to request Authority to Leave via the courier tracking link.

Do you offer international shipping?

No, 99 Bikes currently does not offer international shipping outside of New Zealand.

Can I return an item if I change my mind?

Returns are accepted within 30 days (excluding bikes) provided items are unused and in original packaging. Return shipping costs may apply.

What is the Perfect Ride Guarantee?

If you're not completely satisfied with your bike, you may swap it within 30 days under the Perfect Ride Guarantee (terms apply).

What if my item arrives damaged or faulty?

If your item arrives damaged or faulty, contact customer service or complete a faulty item return form for assistance with replacement or refund.

How do I make a warranty claim?

Warranty claims can be made by contacting your local store or customer support with proof of purchase and details of the issue.

What payment methods are accepted?

We accept Visa, MasterCard, PayPal, Afterpay, Apple Pay, Google Pay, EFTPOS, cash (in-store), and gift cards.

Do you offer finance options?

Yes, finance options including interest-free terms, layby, and Afterpay are available, subject to approval and terms.

What is Club 99?

Club 99 is a lifetime membership program offering exclusive pricing, rewards, and benefits for a one-time membership fee.

How do I use Club 99 benefits online?

How do gift cards work?

Gift cards can be used online or in-store, are valid for three years from issue, and cannot be reloaded or replaced if lost.

Does my bike come assembled?

Bikes are partially assembled for shipping. Some minor assembly may be required upon delivery. In-store collection includes full assembly and safety check.

Do you offer bike safety checks?

Yes, stores offer safety checks and servicing options. Contact your local store for availability and pricing.

How often should I service my bike?

Regular servicing is recommended every 6–12 months depending on usage to ensure safety and performance.

How do I create an online account?

You can create an account during checkout or via the website login page using your email address.

I forgot my password. What should I do?

Use the 'Forgot Password' link on the login page to reset your password via email.

How do I contact customer support?

You can contact customer support via the Help Centre contact form or by emailing help@99bikes.co.nz.

Orders

Can I order a bike for home delivery?

Where can I find my tracking number?

Once your order is dispatched, you will receive an automatic tracking email. If you haven’t received this within two business days, please contact customer service.

What is a split order?

If items in your order are located in different stores or warehouses, they may be shipped separately. You will be notified if this occurs.

Shipping & Delivery

How long does delivery take?

Delivery times typically range from 1–10 business days depending on your location and item size.

Do I have to sign for my delivery?

Yes, deliveries require a signature to ensure safe receipt. You may be able to request Authority to Leave via the courier tracking link.

Do you offer international shipping?

No, 99 Bikes currently does not offer international shipping outside of New Zealand.

Refund & Exchange

Can I return an item if I change my mind?

Returns are accepted within 30 days (excluding bikes) provided items are unused and in original packaging. Return shipping costs may apply.

What is the Perfect Ride Guarantee?

If you're not completely satisfied with your bike, you may swap it within 30 days under the Perfect Ride Guarantee (terms apply).

What if my item arrives damaged or faulty?

If your item arrives damaged or faulty, contact customer service or complete a faulty item return form for assistance with replacement or refund.

How do I make a warranty claim?

Warranty claims can be made by contacting your local store or customer support with proof of purchase and details of the issue.

Payments & Finance

What payment methods are accepted?

We accept Visa, MasterCard, PayPal, Afterpay, Apple Pay, Google Pay, EFTPOS, cash (in-store), and gift cards.

Do you offer finance options?

Yes, finance options including interest-free terms, layby, and Afterpay are available, subject to approval and terms.

Club 99

What is Club 99?

Club 99 is a lifetime membership program offering exclusive pricing, rewards, and benefits for a one-time membership fee.

How do I use Club 99 benefits online?

Gift Cards

How do gift cards work?

Gift cards can be used online or in-store, are valid for three years from issue, and cannot be reloaded or replaced if lost.

Safety & Assembly

Does my bike come assembled?

Bikes are partially assembled for shipping. Some minor assembly may be required upon delivery. In-store collection includes full assembly and safety check.

Do you offer bike safety checks?

Yes, stores offer safety checks and servicing options. Contact your local store for availability and pricing.

How often should I service my bike?

Regular servicing is recommended every 6–12 months depending on usage to ensure safety and performance.

Account & Support

How do I create an online account?

You can create an account during checkout or via the website login page using your email address.

I forgot my password. What should I do?

Use the 'Forgot Password' link on the login page to reset your password via email.

How do I contact customer support?

You can contact customer support via the Help Centre contact form or by emailing help@99bikes.co.nz.

Frequently Asked Questions

Orders

Shipping & Delivery

Refund & Exchange

Payments & Finance

Club 99

Gift Cards

Safety & Assembly

Account & Support

Can I order a bike for home delivery?

Where can I find my tracking number?

What is a split order?

How long does delivery take?

Do I have to sign for my delivery?

Do you offer international shipping?

Can I return an item if I change my mind?

What is the Perfect Ride Guarantee?

What if my item arrives damaged or faulty?

How do I make a warranty claim?

What payment methods are accepted?

Do you offer finance options?

What is Club 99?

How do I use Club 99 benefits online?

How do gift cards work?

Does my bike come assembled?

Do you offer bike safety checks?

How often should I service my bike?

How do I create an online account?

I forgot my password. What should I do?

How do I contact customer support?

Orders

Can I order a bike for home delivery?

Where can I find my tracking number?

What is a split order?

Shipping & Delivery

How long does delivery take?

Do I have to sign for my delivery?

Do you offer international shipping?

Refund & Exchange

Can I return an item if I change my mind?

What is the Perfect Ride Guarantee?

What if my item arrives damaged or faulty?

How do I make a warranty claim?

Payments & Finance

What payment methods are accepted?

Do you offer finance options?

Club 99

What is Club 99?

How do I use Club 99 benefits online?

Gift Cards

How do gift cards work?

Safety & Assembly

Does my bike come assembled?

Do you offer bike safety checks?

How often should I service my bike?

Account & Support

How do I create an online account?

I forgot my password. What should I do?

How do I contact customer support?

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