Looking for Help?
Find answers to your questions
- Club 99 Annual Spend Vouchers (2025–2026)
- Creating an online account
- Where can I view all of my purchases?
- I haven't received my Club 99 card in the mail yet, when can I expect this?
- Club 99 Lifetime Membership
- I joined Club 99 in-store. How do I shop online?
- How does the First Free Tune Up work?
- Contact Online Customer Service Team
- Submit a Warranty Claim
- General Warranty and Product Fault Information
- Pedal Bikes Warranty Information
- Perfect Ride Guarantee
- What is new condition and packaging for returns and exchanges?
- Does 99 Bikes offer store credit for refunds or exchanges?
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Online Returns Terms
- Returns & Exchanges
- Warranties, Returns & Exchanges
Order and Delivery Issues
Please contact us if you have any problems with your order, such as delays, missing, damaged or incorrect items, and we will be happy to assist.
If you view the tracking details for your order and it is marked as delivered and you cannot find it. You can either lodge an inquiry with the courier directly, which can be done after checking your tracking details. Or you can contact our customer services team at help@99bikes.co.nz who will lodge an inquiry on your behalf. Please do not wait more than 21 working days as it affects the courier's ability to investigate.
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Product Comparison
| Price |
| Highlights |
| Motor Brand |
| Motor Model |
| Battery Size (W/hrs) |
| Frame Material |
| Front Travel |
| Brake Type |
| Groupset Brand |
| Gears |
| Wheel Size |
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