Looking for Help?
Find answers to your questions
- Club 99 Annual Spend Vouchers (2025â2026)
- Creating an online account
- Where can I view all of my purchases?
- I haven't received my Club 99 card in the mail yet, when can I expect this?
- Club 99 Lifetime Membership
- I joined Club 99 in-store. How do I shop online?
- How does the First Free Tune Up work?
- Contact Online Customer Service Team
- Submit a Warranty Claim
- General Warranty and Product Fault Information
- Pedal Bikes Warranty Information
- Perfect Ride Guarantee
- What is new condition and packaging for returns and exchanges?
- Does 99 Bikes offer store credit for refunds or exchanges?
- Why couldnât the consultant in-store provide me with an immediate refund for my online purchase?
- Online Returns Terms
- Returns & Exchanges
- Warranties, Returns & Exchanges
The item I bought is damaged/faulty, how can I resolve this?
The best thing to do to get any product issue resolved would be to visit your closest 99 Bikes store with the item, they will be able to test it out and determine whether or not it is a warranty. Please note some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed as the issue progresses.
If visiting a store is not an option, please contact help@99bikes.co.nz with details of your order and the issue with your item, or the condition the item arrived to you in (if it arrived damaged/faulty).
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