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- Submit a Warranty Claim
- General Warranty and Product Fault Information
- Pedal Bikes Warranty Information
- Perfect Ride Guarantee
- What is new condition and packaging for returns and exchanges?
- Does 99 Bikes offer store credit for refunds or exchanges?
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Online Returns Terms
- Returns & Exchanges
- Warranties, Returns & Exchanges
What is new condition and packaging for returns and exchanges?
Items intended for return or exchange must meet the follow criteria:
- Items must not be used / worn (you can try items on briefly)
- Items must not be damaged
- Items must be in original packaging
- Items must have tags attached where applicable
- Items must be in a saleable condition
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