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Find answers to your questions
- Club 99 Annual Spend Vouchers (2025–2026)
- Creating an online account
- Where can I view all of my purchases?
- I haven't received my Club 99 card in the mail yet, when can I expect this?
- Club 99 Lifetime Membership
- I joined Club 99 in-store. How do I shop online?
- How does the First Free Tune Up work?
- Contact Online Customer Service Team
- Submit a Warranty Claim
- General Warranty and Product Fault Information
- Pedal Bikes Warranty Information
- Perfect Ride Guarantee
- What is new condition and packaging for returns and exchanges?
- Does 99 Bikes offer store credit for refunds or exchanges?
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Online Returns Terms
- Returns & Exchanges
- Warranties, Returns & Exchanges
Gift Cards Terms
Terms & Conditions
Key Conditions of Use:
- Redeemable at any 99 Bikes store across New Zealand or online at 99bikes.co.nz
- Treat gift cards like cash. Lost or stolen gift cards will not be replaced or refunded.
- Not to be used for payment of credit or store accounts.
- All gift cards expire 3 years from the issue date.
- Any unused amount after the expiry date of any gift card will not be refunded or credited.
- Gift cards are not reloadable.
- Gift cards both physical and e-gift cards sent via email can be redeemed both in store and online.
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