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- Submit a Warranty Claim
- General Warranty and Product Fault Information
- Pedal Bikes Warranty Information
- Perfect Ride Guarantee
- What is new condition and packaging for returns and exchanges?
- Does 99 Bikes offer store credit for refunds or exchanges?
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Online Returns Terms
- Returns & Exchanges
- Warranties, Returns & Exchanges
Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
Refunds for online orders have to be processed by our customer service team.
Your in-store consultant will send the refund request to the customer service team who will process your refund within 2 business days of receiving the request.
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