Returns & Exchanges

Returning Items

• Returns are accepted within 30 days of the original purchase, except for bikes*.
• *For bikes, a swap can be offered within 30 days if you are not completely satisfied with your new bike. Please see our Perfect Ride Guarantee for more details.
• All other items must be in new condition with original packaging.
• An original receipt is required for all returns.

Online purchases:

• May be returned in person to any 99 Bikes store OR
• Mailed back to our warehouse by following the Online Return Instructions below.

In-store purchases:

• Return to your local 99 Bikes store.

Refunds

• Refunds are issued using the original payment method, except for cash (refunded via direct deposit).
• Online refunds are processed within 3 business days of approval.
• Refunds may take up to 3 additional business days to appear in your bank account or credit card.
• In-store cash refunds are processed via direct deposit. Valid ID is required.
• Special Orders: 99 Bikes reserves the right to request full, non-refundable upfront payment for items not regularly stocked in store.

Exchanges

• Exchanges are available only in-store, provided the desired item is in stock.
• Exchanges are not accepted for items returned to our warehouse through the online return process.

Online Return Instructions (Refund Only)
To obtain a refund for an online order, follow these steps:

Step 1: Complete the Returns Form and include it with your returned items.
Step 2: Place your item(s) and completed form back in the original packaging, then reseal securely for shipping.
Step 3: Attach a new posting label and lodge the parcel at any registered post office.
Step 4: Forward the courier service details and tracking number, along with any additional information, to help@99bikes.co.nz
Step 5: Allow 3 business days after we receive the returned parcel for your refund to be processed.

Important Notes

• Customers are responsible for return shipping and handling charges.
• 99 Bikes is not liable for items lost in transit during returns.