Looking for Help?
Find answers to your questions
- Submit a Warranty Claim
- General Warranty and Product Fault Information
- Pedal Bikes Warranty Information
- Perfect Ride Guarantee
- What is new condition and packaging for returns and exchanges?
- Does 99 Bikes offer store credit for refunds or exchanges?
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Online Returns Terms
- Returns & Exchanges
- Warranties, Returns & Exchanges
Submit a Warranty Claim
In-store Warranties
Take your item and your receipt to any of our 99 Bikes stores and our in-store team members will assist you with the warranty process.
Online Warranties
Step 1
Contact us using the below warranty form - Please provide as much information as possible including troubleshooting.
Step 2
We will contact you to discuss your warranty claim further.
Step 3
We will either request you to take the item to your closest store or ask you to send the item back to our warehouse for processing.
You will be notified when your item has been received in our warehouse and the warranty process has begun.
We will contact you once your warranty claim has been accepted, or rejected, and whenever more information is required.
Online Warranty Form
99 Bikes Exchange, Returns & Warranties Form
Please Note:
We aim to respond to warranty enquiries within 24 hours (excluding public holidays).
The average turnaround time for warranty claims is 4 - 6 weeks.
