Looking for Help?
Find answers to your questions
- Submit a Warranty Claim
- General Warranty and Product Fault Information
- Pedal Bikes Warranty Information
- Perfect Ride Guarantee
- What is new condition and packaging for returns and exchanges?
- Does 99 Bikes offer store credit for refunds or exchanges?
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Online Returns Terms
- Returns & Exchanges
- Warranties, Returns & Exchanges
How does the First Free Tune Up work?
FREE FIRST TUNE-UP BIKE SERVICE*
We want your new bike to be working perfectly. Every new bike purchased through 99 Bikes comes with a Free First Tune Up Service.
Valid on new bikes purchased from 99 Bikes within 6 weeks of purchase*
Can be booked online here: https://www.99bikes.co.nz/pages/repairs
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