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Find answers to your questions
- Club 99 Annual Spend Vouchers (2025–2026)
- Creating an online account
- Where can I view all of my purchases?
- I haven't received my Club 99 card in the mail yet, when can I expect this?
- Club 99 Lifetime Membership
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- How does the First Free Tune Up work?
- Contact Online Customer Service Team
- Submit a Warranty Claim
- General Warranty and Product Fault Information
- Pedal Bikes Warranty Information
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- What is new condition and packaging for returns and exchanges?
- Does 99 Bikes offer store credit for refunds or exchanges?
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Online Returns Terms
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How does the First Free Tune Up work?
FREE FIRST TUNE-UP BIKE SERVICE*
We want your new bike to be working perfectly, so every new bike purchased through 99 Bikes comes with a Free First Tune Up Service.
First Free Tune-Up Terms & Conditions:
Valid on any new bikes purchased from 99 Bikes within 6 weeks of purchase.
The first free tune-up is redeemable exclusively at 99 Bikes store locations. This offer cannot be fulfilled for customers without access to a 99 Bikes store in their area.
Offer only valid for Club 99 Members, purchase your Club 99 Membership at a one time cost of $5 for a lifetime membership. You'll also gain access to other exclusive Club Benefits. Learn more about Club 99.
What's included in your first free tune-up:- Gears dialled in
- Brakes adjusted
- Checked all nuts and bolts
- Headset checked
- Cables and chain checked
- Tyre pressures checked
- Wheels & spokes checked
- Test ridden to confirm finished
- Frame wiped down
- Advice and Recommendations
Your first free tune up can be booked online here: https://www.99bikes.co.nz/pages/repairs
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Product Comparison
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