Looking for Help?
Find answers to your questions
- Club 99 Annual Spend Vouchers (2025–2026)
- Creating an online account
- Where can I view all of my purchases?
- I haven't received my Club 99 card in the mail yet, when can I expect this?
- Club 99 Lifetime Membership
- I joined Club 99 in-store. How do I shop online?
- How does the First Free Tune Up work?
- Contact Online Customer Service Team
- Submit a Warranty Claim
- General Warranty and Product Fault Information
- Pedal Bikes Warranty Information
- Perfect Ride Guarantee
- What is new condition and packaging for returns and exchanges?
- Does 99 Bikes offer store credit for refunds or exchanges?
- Why couldn’t the consultant in-store provide me with an immediate refund for my online purchase?
- Online Returns Terms
- Returns & Exchanges
- Warranties, Returns & Exchanges
Price Beat Terms
What is Included
- Advertised prices in New Zealand dollars from domestic retailers, in store and online.
- Competitor’s final price inclusive of any taxes and delivery fees.
- Exact-match products that are new, factory sealed, and subject to manufacturer’s warranty in New Zealand
- Stocked items only, available for immediate shipment.
What is Excluded
- All Garmin products.
- Overseas websites and retailers.
- Stock liquidations, advertising errors or misprints, commercial quantities, bonus offers, coupons, or cash back offers.
- Marketplaces like Trade Me, eBay, Gumtree, Facebook, and Amazon.
- Grey imports that don’t include a New Zealand manufacturer’s warranty.
- Non-shippable products from competitors that are over 100kms from your 99 Bikes store.
Club 99 Membership
- This guarantee is exclusively available to Club 99 members and who have paid the $5 membership fee.
- If you aren’t a Club 99 member, you must join in order to receive the best price guarantee.
The terms and conditions of our "5% Best Price Guarantee" are subject to change without notice, offer cannot be applied retrospectively, click here for full Ts&C's
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