Basil Urban Load Pannier Double Bag, Moss Green/Sand

All products excluding those made from natural materials have a statutory two-year warranty. Furthermore, Basil Kavan Eco classic bicycle bags come with an extended 10-year warranty that covers production and material defects.

Your point of contact for complaints or information about warranties depends on the point of sale where you purchased Basil product. Please first contact the retailer (online). If you have to return to a physical retailer, make sure you bring proof of purchase along with you.

Warranty on bicycle accessories made from natural materials:

For rattan and wicker bicycle baskets, we provide no guarantee on material. These baskets are made from 100% natural material. This material not only provides baskets with a beautiful aesthetic, but they also ensure products are environmentally friendly, lightweight and incredibly durable. We choose the best organic wicker and rattan varieties for our products, but any material is always completely natural. As such, our rattan and wicker baskets are sensitive to the elements. For example, if baskets are left exposed to excessive moisture and left in cold conditions, damp and mould is likely to lead to premature damage. If products are exposed to bright sunlight and high temperatures, materials are likely to become brittle. However, we do guarantee superior levels of craftsmanship. Therefore, with regular maintenance, your baskets should serve you well for a long time.