Online Shopping Enquiries
Support Hours (NZST):
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Head Office Address
39 Boston Road, Grafton, Auckland 1023
What is Club 99?
Club 99 membership gives you access to exclusive pricing and benefits. Learn more
When will I get my welcome email?
You will receive your welcome email within a few days of joining Club 99.
Will my Club 99 membership expire?
No, Club 99 membership if for life, meaning no monthly subscription is needed. A single payment of $5 in-store or online and you are a Club 99 member for life!
How much does Club 99 cost?
The one-time fee to become a lifetime member of Club 99 is $5.
When will you send my $25 Gift Card?
$25 gift cards for Club 99 members who spend over $500 each financial year will be sent at the beginning of July each year.
I joined Club 99 in-store. How do I shop online?
As a Club 99 member, when you shop online for the first time you'll need to create an account. Be sure to use the same email address you used in-store when originally signing up.
Can I use a gift card online?
We currently only offer 99 Bikes gift cards as an in-store payment method.
What payment methods can I use in-store and online?
You can pay online and in-store with a variety of payment options, you can comfortably pay online using Visa and Master Card knowing your payment is secured by eWay. Learn more
Pay in four equal instalments, interest-free with Afterpay. Pay nothing extra when you pay on time. No new card applications, instant approval online. Requires minimum order value of $50. Available in-store & online.
When you use your credit, debit card or connect your bank account through PayPal, you can skip entering your information every time you shop.
Can I order a bike for home delivery?
Due to supplier restrictions, we are unable to ship a number of bike brands directly to customers. Brands that can be shipped direct to customers will have a "home delivery" badge to identify them and include Cube (ex. E-Bikes), GT, Mongoose & Pedal Bikes. All Bikes shipped to customers will arrive boxed after being pre-assembled and safety checked in-store, then re-boxed, so may arrive in packaging with different branding or labels than original. All bikes can be purchased via Click & Collect when in stock at selected stores and will be both assembled and safety checked by our qualified mechanics prior to collection in-store. Please contact your local store directly if you would like to order a Bike that is not already in-stock with the store.
Do you offer international shipping?
We currently don't offer shipping outside of New Zealand.
Where can I find my tracking number?
An automatic tracking email is sent once your order is in transit. If you have not received your tracking email and it has been two business days since it was placed, please contact our customer service team on email@example.com.
What is a split order?
Due to our various locations and stock availability we may from time to time ship your order from more than one location. Don't worry we'll notify you if your order will be coming from more than one location.
How long will my order take to be delivered?
Depending on your delivery location, your order can take anywhere from 1-10 business days. Please refer to the Delivery Times for an more accurate estimation. If your item has not been delivered in more than 10 business days please contact our customer services team on firstname.lastname@example.org who will get in touch with the courier, please do not wait more than 21 working days as it affects the couriers ability to investigate.
Do I have to sign for my delivery?
Unless you selected the "Authority To Leave" checkbox at checkout, you'll need to sign for your delivery.
My item says it's delivered but I can't find it?
If you view the tracking details for your order and it is marked as delivered and you cannot find it. You can either lodge an inquiry with the courier directly, which can be done after checking your tracking details. Or you can contact our customer services team on email@example.com who will lodge an inquiry on your behalf. Please do not wait more than 21 working days as it affects the couriers ability to investigate.
I have changed my mind about an item I ordered can I exchange it?
Within 30 days of original purchase, we will happily accept a return provided that all items are in the original saleable condition and packaging. Customers are required to arrange returns via courier themselves including any costs involved, we highly recommend using a tracked courier service as we cannot honor returns on items lost in transit. Learn more.
My item arrived damaged, what do I do?
Please fill in our faulty item return form found HERE. One of our customer services team members will be in touch to arrange the shipment of the item back to our webstore return address and arrange a new item to be shipped, a refund or an equivalent item if the item purchased is no-longer available.