Please use the contact form below to contact us, alternatively contact your nearest 99 Bikes store here.

Contact Us

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Online Shopping Enquiries

Email: help@99bikes.co.nz 
Phone: +64 800 467 038

Support Hours (NZST):
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm

Head Office Address

81 Barrys Point Road, Takapuna, Auckland 1042

FAQs

What is Club 99?

Club 99 membership gives you access to exclusive pricing and benefits. Learn more

When will I get my welcome email?

You will receive your welcome email within a few days of joining Club 99.

Will my Club 99 membership expire?

No, Club 99 membership if for life, meaning no monthly subscription is needed. A single payment of $5 in-store or online and you are a Club 99 member for life!

How much does Club 99 cost?

The one-time fee to become a lifetime member of Club 99 is $5.

When will you send my $25 Gift Card?

$25 gift cards for Club 99 members who spend over $500 each financial year will be sent at the beginning of July each year.

I joined Club 99 in-store. How do I shop online?

As a Club 99 member, when you shop online for the first time you'll need to create an account. Be sure to use the same email address you used in-store when originally signing up.

Can I use a gift card online?

We currently only offer 99 Bikes gift cards as an in-store payment method.

What payment methods can I use in-store and online?

You can pay online and in-store with a variety of payment options, you can comfortably pay online using Visa and Master Card knowing your payment is secured by eWay. Learn more

What is Zip?

Zip is both a payment method and finance option available in-store and online. Zip offers two finance options, one for orders under $1000 and the other above. 

Can I order a bike for home delivery?

Unfortunately, due to the current online and in store demand at this time, we are unable to ship bikes.

Do you offer international shipping?

We currently don't offer shipping outside of New Zealand.

Where can I find my tracking number?

An automatic tracking email is sent once your order is in transit. If you have not received your tracking email and it has been two business days since it was placed, please contact our customer service team on help@99bikes.co.nz.

What is a split order?

Due to our various locations and stock availability we may from time to time ship your order from more than one location. Don't worry we'll notify you if your order will be coming from more than one location.

How long will my order take to be delivered?

Depending on your delivery location, your order can take anywhere from 1-10 business days. Please refer to the Delivery Times for an more accurate estimation.

Do I have to sign for my delivery?

Unless you selected the "Authority To Leave" checkbox at checkout, you'll need to sign for your delivery.