Great service and speedy delivery
Excellent service and price. Super recommended
Got Your Bak™ Lifetime Guarantee
CamelBak has built its reputation by engineering products that exceed consumer expectations for quality and durability. The Got Your Bak™ Lifetime Guarantee covers all reservoirs, backpacks, bottles and accessories from manufacturing defects* in materials and workmanship for the lifetime** of the product.
CamelBak will repair or replace at its discretion any manufacturing defect in these products free of charge. The Got Your Bak™ Lifetime Guarantee does not cover damage caused by normal wear and tear***, accident (lost /stolen), combat damage, improper care or cleaning, non-standard usage or negligence. Product must be purchased from an authorized CamelBak dealer and should be returned to that dealer who will contact us for evaluation.
Does my product issue qualify for warranty coverage?
Our Got Your Bak™ warranty program covers CamelBak products that legitimately fail due to a manufacture defect. Use your judgment when assessing whether your product is likely to be covered under The Got Your Bak™ Lifetime Guarantee. We do NOT cover products that no longer work due to wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Moving parts will wear out and fabrics will deteriorate and fade over time. And while we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements. If after assessment, CamelBak determines your gear has exceeded its lifetime and deems the returned product ineligible for warranty repair or replacement, we will contact you to discuss available options we may have for you.
A manufacturing defect exists if the product departs from its intended design. Defective materials (zippers, buckles, fabrics, etc.) or workmanship (seams, construction, etc.) are covered by The Got Your Bak™ Lifetime Guarantee for the lifetime of the product.
The term Lifetime refers to the lifetime of the product. Unfortunately, this doesn’t mean your lifetime or ours, but rather the lifetime of the components, fabrics and materials. While we choose the very best materials available to make our products as durable as possible, all materials degrade over time with use and exposure to the elements and a product’s lifetime is a function of how much use it gets and how well it is cared for and not by how old it is.
***Wear & Tear
Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Moving parts will wear out and fabrics will deteriorate and fade over time. And while we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements.
Submit a Warranty Claim
If your CamelBak product has legitimately failed due to a manufacturing defect, we Got Your Bak™. Contact the dealer who you initially purchased the product from and they'll get in touch with us to submit a warranty claim.
Hydration - one simple word that consumes everything CamelBak®. Their journey started with hands-free hydration packs so you could seek, sip, and sustain. But just like you, CamelBak develops and grows thanks to their dedicated team, who are constantly creating (and obsessing over) new types of sustainable hydration solutions. Their thirst for adventure and innovation knows no boundaries and their mission is to continuously reinvent outdoor hydration and carry solutions that empower an active lifestyle.
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