MGP Scooters - Mad Gear Warranties

WARRANTY PROCEDURE

In the event that a defect of fault in respect of a scooter, or part of a scooter, within the 3yr year warranty period, you must make a claim in the first instance to the place of purchase of the Scooter.

A  warranty  manufacturing defect  is if the item (or part of) are defective, the business will: repair or replace goods (or part of them, with the same or like part) resupply or fix a problem with advice and or service.

WARRANTY EXCLUSIONS & LIMITATIONS

• Normal wear and tear or exposure to weather conditions over time - including but no limited to grip, deck tapes, wheels, brakes and bearings.
• Accident, misuse, abuse, negligence, vandalism, alteration, modification or substitution.
• Failure to ensure proper and regular maintenance of the scooter strictly in accordance with Madd Gear instructions.
• Non-observance of any warnings supplied by Madd Gear or detailed on or in the packaging of the scooter

In order to assess your warranty claim or fault in a timely manner- we will require the following information

• Make/Model of the scooter purchased
• Receipt of purchase
• A brief explanation of the fault.
• Pictures which show the faults (we also accept short video uploads too!)

Once all the information has been received – our warranty team will endeavor to contact you within 24-48hrs (please allow longer if you are emailing outside business hours/public holidays or have not provided all the required documents to support your claim).

Madd Gear has the right to reject any warranty claim made by a Purchaser - if proof of purchase is not provided. Does not fall within the warranty period. Does not advise Madd Gear in writing within a reasonable timeframe to minimize further problems with the Scooter.

Please refer to the Madd Gear ‘Website Terms & Conditions’ for further information.