How can I check if an item is in stock?

Stock availability is displayed on each product page. If an item is unavailable, you may be able to special order it through your local 99 Bikes store or our customer service team.

What does 'Out of Stock,' 'Pre-Order,' or 'Sneak Peek' mean?

Out of Stock': Item is not currently available. 'Pre-Order': Item is available to purchase now but will ship later. 'Sneak Peek': Item is coming soon and not yet available for purchase.

Can I change my order after it’s placed?

Yes, but only if it has not yet been processed. Contact our team as soon as possible for assistance.

What should I do if I encounter an error during checkout?

Contact our Customer Service team with details of the error, and we’ll help resolve it quickly.

Do you ship internationally?

No, we can only ship within New Zealand due to supplier & brand agreements.

How does Click & Collect work?

Select a participating store at checkout. If the item is in stock, it’s usually ready within 2 hours.

What is the Perfect Ride Guarantee?

Try your new bike for 30 days. If you’re not completely satisfied, you can swap it for free in store to a more suitable model.

Do you offer a Best Price Guarantee?

Yes—we’ll beat a competitor’s price by 5% (subject to terms & conditions).

Can I return or exchange items?

Yes, in line with our Returns & Refunds Policy. Refunds may be issued as original payment or store credit depending on the case.

What warranty coverage do products have?

All items are covered under the Consumer Guarantees Act, with additional brand-specific warranties (depending on the manufacturer).

How do I make a warranty claim?

In-store: Bring the item and receipt to your nearest 99 Bikes store. Online: Submit a warranty claim form and follow the provided steps.

How long does a warranty claim take?

Processing times vary by product type (approx. 2–6 weeks).

What if I receive a faulty or damaged item?

Visit your local store for testing or contact us with details and photos via email.

Do all stores have workshops?

Yes, every 99 Bikes store has qualified mechanics for servicing and repairs.

Is same-day servicing available?

Availability depends on bookings. Contact your local store directly to check.

Do I get a free tune-up service with a new bike?

Yes, your first tune-up service within 6 weeks is free. Book online or in-store.

Where can I find user manuals or guides?

Our Help Centre includes product manuals, bike fitting guides, and kids’ bike buying advice.

How do I choose the right bike size?

Refer to our fitting guides or visit a store for personalised advice.

How do I report incorrect product information?

Use the Help Centre request form or contact our support team.

How can I contact Customer Service?

Phone: 0800 000 283Email: help@99bikes.co.nzOnline: Submit a request form via the Help Centre here

How do I escalate a complaint?

Our Customer Complaint Process is outlined in the Help Centre. We aim to resolve all concerns promptly.

Where are your stores located?

99 Bikes stores are located within Auckland and Christchurch. Use our Store Locator to find your nearest store.

How did 99 Bikes get its name?

Our first ever store in Australia (2007) could only fit 99 bikes - so the name stuck!

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