99 Bikes reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty, a replacement item will be shipped where possible subject to stock availability or a refund or credit note.
99 Bikes will not be held responsible if there is a delay in delivery. In the event that your product is lost in transit, 99 Bikes will not be held liable. Customers will be responsible for the return shipping and handling charge.
You need to send the original or a copy of receipt with your order.
Please retain your tracking information for the parcel and allow 2 business days to process the refund on receiving the goods.
Please note that once the refund is processed by 99 Bikes, the time taken for the amount to show in your bank account is dependant on your financial institution
Any goods that are not in the original packaging, have attached tags, undamaged, and unused will not be refunded, and returned back to you.
These conditions do not effect your standard Australian Consumer rights.
